Common Questions about Vacation Rental Homes
How do I book a home?
TERMS & CONDITIONS
Reservations & Deposits: Reservations can be made online or over the phone and responsible party must be 25 years of age or older. We have the right to reserve up to $500 on your credit card for any damages found at the home after your departure. Any damages found upon check in must be reported immediately and within 2 hours of check in or you will assume responsibility for any damages found. A non-refundable $25 reservation fee is taken upfront when booking your stay. The remaining balance on reservations will be charged to the credit card we have on file and become non-refundable two weeks (14 days) prior unless other arrangements are made in advance.
Taxes: Texas lodging tax 15% and any County or city occupancy taxes that apply are added to your total rent and will be due when the balance of your rent is paid.
Payments: Coastal Bend Property Management accepts Visa, Discover, American Express or MasterCard for payment. All payments should be in US Dollars. We no longer accept cash. Payments are due in full 14 days before your arrival date.
Upon our acceptance of your credit card, your reservation will be considered confirmed, and you should receive a confirmation email. In the case of a "No-Show" the reservation will be treated as a vacancy, and the credit card will be charged the full reservation amount.
Cancellations: If you must cancel your confirmed reservation regardless of reason (including bad weather, illness, death, or economic factors) you will be charged the $50 standard cancellation fee. Cancellations made less than the 14 or 60 day time period will forfeit the full balance entirely.
Check-In & Check-Out Times: Check-in time is any time after 3:00 pm. Check-out time is 11:00 am. Late check outs and early check ins are available based upon occupancy. Please call for rates & availability. Our maids will arrive at the house shortly after 11:00 am to start cleaning; if tenants are not checked out by 11 am there will be an automatic $35 charge.
Damage to Property:
Please report to our office, any damages upon your check-in or accidental damage that occurs during your stay. Tenants are responsible for all unreported damages; damage caused by negligence, willful and wanton conduct and pet damage. The full cost to repair such damages will be charged to your credit card. Any unauthorized pet will result in an immediate $200 fine, plus any cost needed for repair or clean up after departure. SMOKING IS NOT ALLOWED anywhere inside the vacation rentals. Any evidence of smoking including: odor, ashes, cigarette butts, etc… will result in an immediate $500 fine, plus any cost needed to remediate the damage after departure.
Housekeeping and Cleaning: Excessive or extra cleaning may result in extra costs that will be charged to your credit card.
Occupancy & Additional Guests: The maximum occupancy for each unit is monitored closely. Only registered guests may occupy the property. While we understand that you may have additional guests over, no parties, large groups or additional overnight guests are allowed. Exceeding the maximum occupancy or having parties/large groups at the property will be reason for eviction without reimbursement of rents and deposits.
Amenities: All homes are furnished for basic housekeeping with fully equipped kitchens. Sheets and towels are provided for your convenience. Please do bring your own towels for use at the pool or the beach, in-room towels should remain in the unit.
Standard Unit Equipment: All units are equipped for basic housekeeping. This includes furniture, TV, kitchen appliances, pots, pans, dishes, silverware, one blanket per bed and one pillow per occupant (unless otherwise specified in the condo description). Each bathroom will have clean towels, wash clothes, hand towels, and bath mats for the guests as well as a small selection of soap, 1 roll of toilet paper for each bathroom and 1 roll of paper towel. We do not require the property to have washer/dryers, hair dryers, irons and ironing boards. Any items you feel will be necessary for your vacation should be brought with you from home or rented.
Safety & Children: Safety and security is the sole responsibility of the guest. Property owner(s) or Coastal Bend Property Management, LLC assume no responsibility or liability for the safety or security of the guests, or for injury caused by the criminal acts of other persons. In case of danger or potential damage to persons or property, call 911. The properties have not have been made "child-safe," as various cleaning agents, knives, and other normal household items may be within the reach of small children. Please be aware and cautious with your little loved ones.
Keys & Car Tags:
If a guest loses their keys or tags, there is a $25.00 charge per key and/or tag. In the event of an after-hours lockout, please do not attempt to break any part of the property to enter. The full cost to repair such damages will be charged to your credit card. Please leave an after-hours emergency message at (361) 463-1438 or call (361)-557-0033.
A minimum $50.00 locksmith/opening fee will be charged to the guest’s credit card.
Inventory & Inspections: A full written inventory has been taken of this property. We will conduct an inspection upon your departure. The inspector looks for: damages beyond normal wear and tear; missing items; the need for excessive cleaning or trash removal.
A/C & Refrigerators: Please do not turn the A/C units below 70 degrees. This will cause the unit to freeze and you could be charged for the maintenance call. The refrigerators work best at their normal settings. Please do not overload the refrigerator with warm food and drinks and turn them to the highest settings. The refrigerator will not be able to cool the food fast enough to prevent it from spoiling even at the highest settings.
Errors: All units are privately owned and decorated to individual owner tastes. Every effort has been made to ensure accurate descriptions and community amenities. Coastal Bend Property Mgmt is not responsible for changes in furnishings or bedding. Refunds and adjustments will not be considered for equipment breakdowns or malfunctions.
Lost & Found: We are not responsible for items left behind. If you leave something behind, please notify us immediately and we will make every effort to return it to you with shipping cost charged to your credit card on file.
Office Hours: 8:30 am to 5:30 pm Monday-Friday. Saturdays during peak season 10:00 am to 4:00 pm. All non-emergency phone calls after hours will result in a $50 fee. Please only call if it is an emergency only.
Maintenance: We cannot be held responsible for any mechanical failure of air conditioning or any other appliances prior to or during the rental period. Please report any problems immediately to the property manager (361)727-0909. We will make every effort to eliminate problems or have repairs made as soon as possible.
Guests are responsible for their own proper conduct and that of all guests in their party. This includes the responsibility for understanding and observing all policies and rules. We want you to enjoy your stay but loud disturbances including but not limited to loud music & noise, nudity, profanity or drunken behavior will not be tolerated. If police or security is called out then the entire party is subject to removal without refund. To report any disturbance or bad behaviors please call the Rockport Police Department at 361-729-1111.
Right of Entry: Guests agree that the owner or agents reserves the right to enter the rental property anytime to investigate disturbances, check occupancy, check for damages, to make repairs, alterations or improvements as deemed appropriate or necessary by owner or management. Guests will always be notified ahead of time before entering the home.
Housing Compliance: Coastal Bend Property Management complies with all Fair Housing requirements and will not deny any rentals because of race, color, religion, sex, origin, handicap or familial status.
Personal Information Is Strictly Confidential: Coastal Bend Property Management respects your right to privacy and considers any information that you provide us to be strictly confidential. We do not sell or share personal information and e-mail addresses with other companies.